Refund policy

A clear return policy can actually increase sales because it lowers the risk for the shopper.

• Eligibility Window: How many days do they have to return an item? (e.g., 14, 30, or 60 days).

• Item Condition: Do items need to be unopened, unused, or in original packaging?

• Return Shipping Fees: Who pays for the return shipping—Trexora or the customer?

• Non-Returnable Items: List any final sale items, perishables, or custom/personalized goods.

• Process: Step-by-step instructions on how a customer starts a return.